Thank you very much for sharing your opinions and giving comments. And I’m really happy that Scaleway stuff does not ignore this and gives some official comments.
I would like to point out a few things about what @Axelmore wrote here. First of all, I received a PM here from another Scaleway member with comments about this topic. His message was the first I got, and was posted before @Axelmore. Even if this message was private, I hope I will do nothing wrong if I write down some key points from that message here, because it’s important for all of us:
- Changing Online.net to Scaleway is just a rebranding, and will not have any effects on the services of Online.net It’s mainly internal modification inside the Scaleway-Online.net company.
- Scaleway is more known in the world than Online.net
@Axelmore can you please confirm the first point? Is it true? Any comments?
Actually I was in panic when I first received the email about merging of Online.net and Scaleway. I’ve got a feeling that you plan to change if not everything, then at least 90% of what Online.net has been offering. And even get rid off the dedicated servers in the future.
I don’t know if you (people who write the texts and messages from the name of Scaleway) truly believe it, or they are told to do it that way, but I you guys have a very pathetic speech which does not have any background or basis behind it. Let’s look at the Happy New Year 2019 email text:
These products, such as Object Storage (available to the public on February 1, 2019) are eagerly awaited. Our objective is to offer you an ecosystem of essential bricks to develop and innovate while providing a high level of quality and without compromise.
With our ongoing transition to baremetal, we are reinventing dedicated servers to meet your current challenges: simplicity, flexibility, performance.
Of course Object Storage was awaited, how many years you have been developing it since your initial announcement that it’s ready? You gave too many promises that you don’t keep. And “high level of quality, performance”, are you kidding me? I don’t want to sound rough, but it seems you don’t understand the placement of your services and what your customers think about it. All what @Axelmore says about future technologies and bla-bla-bla, I don’t understand what you try to achieve. Did you make any survey among your users what they need and what they want? I suspect that you in Scaleway live in some kind of world full of your own illusions, and you believe that your services work perfect, you have no problems, etc.
I will say for myself, please, don’t touch the dedicated servers, let them live. If I want cloud, I can go to AWS, etc. Scaleway is good as a small testing sandbox, but not for production. When we use it as testing, then in this case we as customers can close our eyes when the servers go down, when your support personnel does not even read the support tickets and even does not try to understand the problem. And we understand that if you offer low prices, then the problems with servers may happen because of that and we accept such business of yours. But what we don’t accept is when you try to expand your model further, on Online.net
Look, if you had everything working and you had no problems at all, then OK, you may try to invest into new technologies and services. But dear, you have problems here and there, almost everywhere. It seems you don’t care, you just launch a service (or in some of your services you announce the release, but actually it’s not working or still not available for years) and if it’s not working - that’s OK for you. You made something and you can go forward. But you never created something that does work without bugs. Yes, your team has potential for sure, but you have never made a solid product/service yet, so how could your management entrust Online.net to you for further modifications? Online.net was not perfect, but it was 99% stable.
Once I worked in a huge company and we had a department that worked in the same manner. They never created any product or service of any reasonable quality: they had bugs everywhere so that it was impossible to use their creations. But they shouted very loud and everywhere about how great they are and what magnificent products they create. And I tell you, that many people in the company believed their words: because not all people in the company were familiar with their products or used them in everyday life, and people believe what other people say. In this case it was difficult to understand that your colleagues can tell lies how great their product is. It was a great strategy and the management believed in their words and even helped them to expand. From what I can see, Scaleway uses the same approach, it tells lies, makes fake announcements about their products and services, and may be even does some kind of data/statistics/analytics manipulation to prove how cool they are.
Look, you don’t allow to transfer a server from one account to another, for many years. Why don’t you fix this first instead of dreaming about future technologies. Please, live in the reality, and listen to the demands of your users. Please, pleeeeaasee!!!
Since October 2018 I’m not able to log in to this forum from Scaleway IP. Haha. I had no ETA from your support in my ticket and in January 2019 they told me that they won’t fix that! Really???
You say that Scaleway more known out of France, than Online.net. May be, but why? Do you remember that Online.net didn’t allow registration of accounts for non-French residents? I remember that I had to buy a French SIM card in order to complete registration. Do think that was not a reason why Online.net didn’t go well for international clients? And there a few other reasons, but I’m not sure if somebody here wants to listen to that. I can say many things, but I’m not certain that my efforts will have any effect.
Scaleway has a great ego. I hope that the management of Scaleway will not be blind and will listen to real users and real opinions when making decisions in the future. Otherwise you will not have any success.
Dear Scaleway and Online.net. I’m very sorry if my words above are harsh, but I say things like that and in such manner, because I do care!! I DO CARE! I do care for the services you provide, and I do care about what will happen to you. I’ve been with you for many years, and I’ve been a loyal user. What I see now is a complete disaster and self-destruction of your services/Online.net. You are going in a wrong direction. And that makes me feel very sad and disappointed and that’s why I’m writing all this lines to you. I hope for you understanding, but I also know that magic does not happen. Therefore I’m very pessimistic that you will improve the way you work.