Two-factor authentication

#1

Hi,

My account currently has two-factor authentication enabled, which is great and all,
but unfortunately I had to reset my phone and that means that I’m unable to login right now.

If anyone could help me with this issue that would be great. :slight_smile:

Thanks in advance.

Leander.

#2

Hi,

I am going to send you a PM

#3

Hi,

The problem has been fixed.
You can access to your account.

:slight_smile:

#4

I’m experiencing the same issue. Can you help me too?

#5

Hello,

You can contact our trust&safety team to disable the two factor authentication for your account, to regain access to it. More information is available here : https://www.scaleway.com/en/faq/i-have-lost-my-two-factor-application-and-backup-codes/