Time to Good Bye Online.net

#1

Hello,

I have had a great time with Online from 6 years but, now its time to say good bye to online and move to any other better provider because of frequent network fluctuations and specially behavior of support team.

Good Bye!

1 Like
#2

Hello,

We are truly sorry to hear that you have been facing issues using our services.

Regarding tonight’s incident, we had an outage in DC5 during the night.
An incident’ status has been opened here :

In the meantime, we suffered a fire in our office during the night, requiring to evacuate all our staff members from the building for a few hours :

We tried our best to answer all pending request as accurately as possible, but we believe support’s quality might have not been up to our standard and we truly apologize for that.

Is there any ticket ID of yours we could take a second look at ?

Cheers,
Mehdi
Customer Success Specialist