SMTP ports blocked, to unblock, unable to connect with support due to 500 error

#1

I need SMTP port 587 to send email verifications to my users, but port 587 is blocked by default. To unblock I have to have a trusted account, to get trusted I need to contact with support. Apparently, support system itself needs support.

#2

Hello,

That’s kinda strange, we have not been experiencing any particular issue regarding ticket creation recently.

Is there any chance you can retrieve the failing call through your web browser console logs ?
You may be able to see the call using right click -> “Inspect”, then selecting the “Network” tab before accessing the Support page.
I would also suggest using Anonymous mode on your web browser, you may have a different behavior.

Feel free to let us know if you have any question !

Mehdi M.
Customer Success Specialist

#3

Hi Mehdi M.
I tried to use Anonymous mode, no luck. Please, fix this issue ASAP, otherwise I can’t contact with you. I am attaching a screenshot of an error:

#4

I hope you have error logs to check what happened

#5

Hello,

Can you please DM me the email address you used on your account and/or your user ID ?
We will look into it asap.

Mehdi M.
Customer Success Specialist