Hey, dear community
Here I will again write how inflexible and unfriendly the company is towards their users. Even simple operations are not available and are not permitted. While other hosting providers allow to do that easily, Scaleway does not and it sounds very rude. Here’s another case of mine! Have a pleasant reading!
I changed the country of residence and I wanted to update my profile, but that’s not possible at all, in this case registration of a new account is the only solution. Ok, but then I need to move my server from one account to another - that’s not possible, too. Just create a new account, and move the data manually. Of course it’s troublesome, but possible. Besides I loose IP address (it’s not possible to save it for your second account), the server hardware (new models of servers are different).
Ok, I have the backups and ready to move. Now what? They say that the new account is not eligible for PayPal payment: I need to pay for 3 months by card, and after that they will consider if I’m eligible for PayPal payment. The fact that I have another account which is active for many years and where I pay by PayPal are just ignored by the support. They still think I’m not a trustworthy client, or better to say they just don’t care about their clients.
Currently having all the backups on my hands, does Scaleway really thinks that such client is glued to their service? While I’m ready to move, I can move not just to another Scaleway account, I can move outside to another hosting company.