Today around 13:00 our server got crashed. It didn’t respond any HTTP request neither would let any SSH access. I then powered it off from the panel (no other option).
Since that moment the server is in “stapping” status and i can’t power it on or off. My business is completely down now for more than 10h. Support responded quickly (at 15:00) to tell me the issue was being escalated, but then i heard nothing else from them and it’s now almost midnight.
I expect someone to inform me about the status of my server ASAP. I’ll check the SLAs and take any legal actions otherwise.
Sorry to post this message here but noone answered my support requests in 7h