My server is stuck in "rebooting server" for 16 hours


#1

My server go unsuable yesterday (only ping was still working), so I restarted it.
But now it is stuck with “rebooting server” message since yesterday afternoon.
Nothing shows up in console, it seems that nothing happens.
I opened a ticket (XQCM) and got an answer “I will forward to team concerned and come back to you as soon as possible.”
And since then, no feedback from support team.
What can I do? It’s really critical.


#2

Hello,

I can see your ticket is currently being handled by the concerned teams, and they will provide you an update as soon as possible directly in the ticket.