Future request: please provide an ability to pay forward.
I’m going to use my dedibox to backup my family photos, and it should remain functional even if some accident will happen (like hospitalization, etc.). That’s why I want to prepay it for 2 or 3 years, but now it’s impossible for some reason.
It’s a really big problem because recurring CC payments is not reliable enough method. I already have a bad experience caused by banks incompatibility. For example I’m using tilaa.com more than 3 years, but several months ago CC payments from my bank to their bank became impossible for some reason. We tried to solve that issue with my bank and their bank but without any success. We had to switch to PayPal, and I prepaid a service for 2 years to be sure delayed payments will never be a problem again.
All your main competitors supports forward billing or/and account balance. I’m using DigitalOcean, Linode, OVH, Kimsufi, Tilaa, and all of them allows to prepay services. Hosting with a single payments method (you don’t even support PayPal) and without ability to make a forward payment is too risky, it’s useless for me. And for many other customers, I guess.
Only two companies are selling 1TB storage for a reasonable price now - online.net and kimsufi, but it’s not a reason to sell it “as is”. Your product is great from all points of view besides payments, so let’s make it even better, let’s make it the best. The only thing you need to add is a forward billing or account balance. PayPal payments is also a good option as fallback method, but it’s less important.
I’ve read some other messages on your forum. One of your team members explained necessity of setup fees. He wrote that you don’t want to work with “one-month clients”, that’s why you need setup fees. 1-2-3 years prepayment is even better solution to achieve that goal. So it’s a great future from many points of view.
I don’t ask you to implement that future yesterday - it requires a time for sure. But let’s move forward, let’s solve that issue. Great hosting should be reliable from all point of view.