Every state stuck: snapshotting, stopping

#1

Hi,

It seems like a joke to me but I wasn’t able to make neither a snapshot nor stop an instance. Every time it stuck for over 12 hours. Nobody responds to tickets either. Anything works here? Instance the whole time is down and I cannot do anything about…
#BOYL-0716-QACF

#2

I find out that relatively recently so many people had the same problem and yet here we are.
What really funny is that it’s such a simple thing: stop a service, make a snapshot. It neither work nor respond to any actions. And you can’t do anything about it. Just sit and wait >12 hours more for such a simple thing