Does online protect hackers?



I’m getting scammed everyday by email spams from online. Net servers.

When I write to the dedicated report email with full attached source code, I receive auto reply that indicate me to report to the form.

I fill the form with very limited fields. Without possibility to attach file. And few days later I receive email telling me I don’t provide enough information (ip and exact time and timezone) and I should provide logs, etc…

The email is obviously “no reply” email.

It seems everything is done to to don’t be able to report these spams and to protect the criminals (clients of online) to have their “activity” suspended.

Please, could you clarify this situation and what’s the real goal of online. Net by making reports almost impossible?

Than you
Boris D.


I’m not a scaleway rep but They really need the header of the email. Without the header of the email, they won’t know who send the email and which IP that’s send. They have limited staff and I think if you can show the header of the email if in gmail you can use menu of show orignal email. It will help. example like this:

Received: from .com

(2603:1096:c00:1::28) by PN1PR0101MB1519.INDPRD01.PROD.OUTLOOK .COM with HTTPS

via PN1PR01CA0088.INDPRD01.PROD.OUTLOOK .COM; Sun, 5 Jul 2020 10:00:28 +0000

Received: from .com

(2a01:111:e400:7ebc::4c) by .com (2a01:111:e400:7ebc::362)

with Microsoft SMTP Server (version=TLS1_2,

cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3153.24; Sun, 5 Jul

2020 10:00:27 +0000

Authentication-Results: spf=pass (sender IP is

smtp.mailfrom=bnc3.mailjet .com; outlook .co .id; dkim=pass (signature was

verified) header.d=scaleway .com;outlook .co .id; dmarc=pass action=none

header.from=scaleway .com;compauth=pass reason=100

Received-SPF: Pass (protection .outlook .com: domain of bnc3 .mailjet .com

designates as permitted sender)

receiver=protection .outlook .com; client-ip=;

helo=o141.p8.mailjet .com;

Received: from o141.p8.mailjet .com ( by

HK2APC01FT059 .com ( with Microsoft

SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id

15.20.3153.24 via Frontend Transport; Sun, 5 Jul 2020 10:00:26 +0000



DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; q=dns/txt;

d=scaleway .com; i=noreply@scaleway .com; s=mailjet;









61fa93ea.AUcAAAYI3voAAAAAAAAAALJm5IYAAYAx_L4AAAAAAA4zEABfAaS4@bnc3.mailjet .com

Message-Id: <61fa93ea.AUcAAAYI3voAAAAAAAAAALJm5IYAAYAx_L4AAAAAAA4zEABfAaS4@mailjet .com>

From: Scaleway Community <noreply@ scaleway .com>

Reply-To: Scaleway Community <noreply@ scaleway .com>

To: blabla@ someone .com

Subject: [Scaleway Community] Confirm your new account

Date: Sun, 05 Jul 2020 10:00:24 +0000

It contain about spf, the IP source, what’s the hostname etc. That will be helpful for them. Maybe normal people won’t know, but scaleway customer service is only serving the scaleway user. Hope that helps.