[ANSWERED] - Support response time


Its been over 24 hours since the last response to my ticket and they put the server in a maintenance lock, so I currently cant do anything with it. I can still access the server through ssh but I would like to be able to access the console again. Usually support is very quick to respond but this time it’s just taking too long. The ticket number is 630691.



Sorry about this, I have unlocked your server.

We will come back to you in your ticket as soon as possible

Best regards,
Pierre-Antoine PAGANELLI

Online / Scaleway
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We are in a situation of critical because of a server, we ask you more than 7 hours to restart the server in Rescue mode but no answer, even on the phone you are no longer joinyable for the all day, The ticket number is 644610