[ANSWERED] - Support response time


#1

Its been over 24 hours since the last response to my ticket and they put the server in a maintenance lock, so I currently cant do anything with it. I can still access the server through ssh but I would like to be able to access the console again. Usually support is very quick to respond but this time it’s just taking too long. The ticket number is 630691.


#2

Hello,

Sorry about this, I have unlocked your server.

We will come back to you in your ticket as soon as possible


Best regards,
Pierre-Antoine PAGANELLI

Online / Scaleway
Looking for an amazing job? Join us NOW ! https://careers.scaleway.com/


#3

hello,
We are in a situation of critical because of a server, we ask you more than 7 hours to restart the server in Rescue mode but no answer, even on the phone you are no longer joinyable for the all day, The ticket number is 644610

Regards,