Hi, we have this issue and our account is locked, need urgent help. Our server has important live stuff.
We tried paying with more than 5 physical cards that are 3D secure or have OTP protection. All of them give us 6004 error. We actually have a credit from the first card that was added earlier and even that amount is nowhere to be seen.
We are willing to pay 6 months up-front if you give us a way to pay. We even offered to pay from another friend’s scaleway account that has successful payments to unlock but to no avail.
Our tickets only get curt canned responses.
WVFB, QFQI, LGPC, DCKD
The last one was opened on 8 May but still no solution.
Need urgent help please.
P.s. the banks have confirmed they are not blocking.