Hello. I have a scaleway account since more that 1 year. this month my card expired and scaleway suspend my instance. OK. In the last 3 days I try to add new cards from different Banks and countries but the system did not accept the cards:
Transaction declined by merchant and/or platform rules
Error code: 6004.
Oops! It seems that the validation failed.
You can retry with another card or contact our staff to get more information on the failure.
I try to contact support by ticket and no replys. With my instances off and without a backup, good way to relation with customers