Hi, this seems to be the only place where I can try to get in touch with an human.
I discovered Scaleway because receved an unwanted spam email from a Scaleway customer.
I sent an abuse report #326261 by compiling the web form you have and just some days after I receved a surprising answer, offensive.
The email notification about closure of the abuse report is sent from a no reply email address that doesn’t acept any answer. The email from your company domain said the abuse report was closed by the customer.
So let me understand: a customer do something that is not good, your company receve an abuse report and is the customer that is able to close, resolve this abuse report by writing casual things?! Offensive one?
What the closure report said is very offensive to me, infact the email from you said your customer message was that I visited a porn website hosted by your customer than subscribed to emails and confiremd the subscription by email link.
This is really and totally untrue and is really offensive receive this kind of reply from your company as abuse report resolved by the customer.
- An abuse report is sent to you
- After a short time a report email from a noreply email address and from your domain said the abuse was closed by your customer
*As expplain of the closure is reported the customer message where I read things completely untrue and offensive. The message say I visited a porn website and subscribed for receive emails that I’m reporting to you as abuse to my email address. Also is completely untrue I confirmed by a link the subscription to a porn website.
- Your comapany is sending the email from a no reply email address that doesn’t acept any reply
- The link present in the abuse closure report doesn’t allow me to contact you
- Forms in your website to contact you as not customer is giving errors so I cannot send any comunication
How I feel?
I feel fooled and I’m surprise about how your company is managing all this abuse report situation.
I’m not sure the abuse email is generated from a customer.
A customer can be bad but an hosting company can’t reply to an abuse report from a no reply email address saing to me the abuse report has been closed because the customer said I visited a porn website hosted by this customer and subscrived to the spams email I’m reporting. This has no sense and is not true… but is not only this… let me think the fact you are repling to me without acept any replies and all your online form for get in touch did not work.