2FA Desactivation


#1

Hello,

I lost my phone where I saved 2FA Password to connect to the Online interface.

I send an e-mail at fax online.net as described below:
https://documentation.online.net/en/account-management/account/lost-2fa

Could you disable 2FA on my account that I can log in, or give me a status on this request?
Thanks,


#2

Hello,

If you have emailed the trust & safety team, the team will process your request as soon as possible and keep you updated about it directly by email.